When will my order ship out?

We strive to ensure timely delivery of your order. Please allow 2-3 days for our dedicated team to carefully assemble your canvas. Once processed, most orders are typically received within 5-7 business days. Please note that additional shipping time may be required for certain locations or during peak seasons. Rest assured, we are committed to providing you with the best possible service and keeping you informed throughout the process.

What is your return policy?

We prioritize customer satisfaction and offer a hassle-free return process. If you receive your order and find yourself unsatisfied, we provide free returns. Simply reach out to our dedicated customer service team with your order number, and they will guide you through the return process. We take pride in addressing any concerns you may have and ensuring your complete satisfaction with our products.

How do I cancel my order?

We understand that circumstances may change, and you may need to cancel your order. To initiate a cancellation, please reach out to our customer service team with your order number. It is important to note that cancellations can only be processed before your order is shipped. Our dedicated team will be happy to assist you and guide you through the cancellation process. We appreciate your understanding and aim to provide the best possible service to meet your needs.

What materials are used to make your canvases?

  • Frame: We construct our canvases using 100% real pine wood, ensuring durability and stability. The frames have a depth of 1.5 inches, providing a substantial and gallery-worthy appearance.
  • Canvas: We use a high-quality poly-cotton blend canvas that is matte-coated for a refined finish. This canvas type offers a balanced combination of durability, texture, and visual appeal.
  • Printing: Our canvases are produced using industry-leading printers equipped with UltraChrome® PRO12 Ink technology. This advanced printing method delivers stunning color reproduction and sharp details, providing you with an outstanding visual experience.
  • Color Accuracy: We take pride in delivering vibrant and accurate colors. Our canvases achieve exceptional color fidelity, offering up to 99 percent coverage of the PANTONE® FORMULA GUIDE solid-coated standard. This ensures that the colors you see in our artwork are truly remarkable.

    We believe in using top-quality materials to create products that exceed your expectations.

Which mailing service ships your orders?

We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders. Currently, the majority of our orders are shipped through UPS, a trusted and well-established shipping service. This allows us to maintain a high level of service and provide you with real-time tracking updates for your shipments. Rest assured that we continuously evaluate our shipping options to optimize delivery efficiency and meet your expectations.

Which payment methods are accepted?

To provide you with a seamless shopping experience, we offer a range of secure and convenient payment options. Currently, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Amazon Pay
  • Apple Pay
  • PayPal

By offering these trusted payment solutions, we aim to accommodate your preferences and ensure a smooth checkout process. Your financial security is of utmost importance to us, and we employ industry-standard encryption protocols to safeguard your information during transactions. Should you have any further questions regarding payment methods or concerns about security, please do not hesitate to reach out to our dedicated customer service team.

Do you offer bulk pricing?

Absolutely! We value our customers who are interested in purchasing multiple prints. We offer special bulk pricing for orders of 5 or more prints. To inquire about bulk pricing or place a bulk order, please reach out to our dedicated customer service team at contact@icatchcanvas.com. When contacting us, kindly include "BUYING IN BULK" as the subject line to ensure a prompt response from our team. We are committed to providing you with competitive pricing options and exceptional customer service for all your bulk orders.